Returns & Exchanges
At OriginalPaynesCreekStoreAndTavern.com, our 25-Day Satisfaction Promise has you covered. Here’s the down-home truth about returns:
Domestic (U.S.)
Our online returns website makes returning an item easy and hassle-free. For U.S. customers, originalpaynescreekstoreandtavern.com provide return labels using UPS or USPS for secure shipping and return package tracking. Simply print your shipping label and place item(s) in original packaging. All you need to get started is your order number and zip code. Your order number can be found in your order confirmation email or on the packing slip next to ‘Customer order #’ (it starts with BS and is typically 9-10 digits long).
Exchanges: To get started on your exchange.
✓ There is no charge for domestic exchanges or returns to store credit. We offer free shipping (both ways) so you can shop with confidence. You will be able to review items that are eligible for return and make size exchanges based on available inventory.
✓ Once we receive your item, we will inspect the return and process the exchange. Our return center does not hold inventory on an open exchange request so we always recommend sending back the exchanged item sooner than later to ensure you get the correct size.
✓ Customers are only allowed to submit a single exchange per item on their order. You will not be able to submit a second exchange of an already exchanged item.
✓ If you elect to make a return for refund, the cost of return shipping is $7.50 for any number of items and will be deducted automatically from your refund. This fee is waived if you choose to accept a store gift card instead of the refund.
✓ Once we receive your item, we will inspect the return and refund the purchase amount to the original form of payment or issue the store credit to your email on file. Refunds are processed within 1-3 business days of us receiving your items.
✓ We reserve the right to limit returns and to track returns initiated from the same customers or shipping addresses. If we believe that a customer has been or is likely to take advantage of our return policy, we reserve the right to deny returns to any customer.
✓ We allow a gift recipient the ability to return a gift for store credit or a new size, with or without access to the original order number and the shipping zip code.
✓ If the gift recipient does not have the original order number and/or zip code you will be prompted to provide additional information about the items, including who gave the gift. This information is sent to our support team who will attempt to locate the order and reply back directly to your email with the order details.
International (Canada, U.K. & Australia)
We currently do not offer international exchanges, but we’re happy to accept item a return for a full refund excluding any shipping charges. If you need to exchange an item for a different size, you will need to place a new order for the correct size and return the size that didn’t work out for a refund.
International orders cannot be returned using our returns center. You will have to ship the item back at your own expense and ensure the package is sent with a trackable service. Customs duty and fees are non-refundable.
✓ After you ship the return item(s) you must email us at service@originalpaynescreekstoreandtavern.com and include both your return tracking number as proof of shipment and inform us exactly what you would like refunded so we can ensure completion on our end once the package is checked back in.
Damaged or Missing Items
Unfortunately this can happen sometimes, but thankfully not very often. Regardless of your shipment country, if your item arrives damaged or incorrect, no need to worry, we’ll make sure you are taken care of. For the fastest resolution, please send us a photo showing the poor quality print or the damaged area of the item and the order number. A request for replacement needs to be made within seven (7) days of receiving the purchase.
Items Returned To Sender
Returned to sender is a common policy used by post carriers to handle items that could not be delivered. If an item could not be delivered for any reason, the item would be sent back to our warehouse. We are not currently able to reship these packages.
The following are common reasons for items returned to sender:
* The address does not exist or is incorrect
* The item contains insufficient postage
* The addressee has moved without providing a forwarding address
* The item is refused by the addressee
If you order has been returned and you do not contact support we will process a full refund for the package. If you wish to have the items reshipped, please reach out to support so we can provide a replacement order for any still-in-stock items.
Price Adjustments
originalpaynescreekstoreandtavern.com does not currently honor post-purchase price adjustments to existing orders.